Extend your Warranty! All Fire Sense and Balkene Home products come with a minimum one-year guarantee. Extend your warranty for an additional year when you write a review of your item within the first year of ownership (365 days from purchase date).* Simply find your purchased product listing and click "Write a review". It’s that easy!
*Extended warranty is not available for private-label products.
Warranty Policy: All Fire Sense and Balkene Home products are warranted to be free from defects in materials or workmanship for one year from the date of purchase. Within this period, Balkene Home/Fire Sense will, at its sole option, repair or replace any components which fail in normal use. Such repairs or replacements will be made at no charge to the customer for parts or labor, provided that the customer shall be responsible for any transportation cost. This warranty does not cover failures due to abuse, misuse, accident or unauthorized alterations or repairs.
THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE.
IN NO EVENT SHALL BALKENE HOME/FIRE SENSE BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE USE, MISUSE OR INABILITY TO USE THE PRODUCT OR FROM DEFECTS IN THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.Balkene Home/Fire Sense retains the exclusive right to repair or replace the product or offer a full refund of the purchase price at its sole discretion.
SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.
Procedure for Claims Under Limited Warranty
To obtain warranty service, an original or copy of the sales receipt from the original retailer is required. Online auction confirmations are not accepted for warranty verification, and Fire Sense/Patio Sense will not replace missing components from any package purchased through an online auction. Balkene Home/Fire Sense retains the exclusive right to either repair or replace the unit with a newly over-hauled (NOH) unit or new unit at its sole discretion. Call or email Balkene Home/Fire Sense Customer Service and describe the problem you are experiencing and request a Return Material Authorization (RMA) tracking number. In addition to your original sales receipt, you will need to provide the unit’s serial number (if available), your return shipping address, a daytime telephone number and an e-mail address.