Unauthorized Dealers and Warranties
Well Traveled Living’s (“WTL”) branded products, Fire Sense, Patio Sense, Balkene Home and Prime Pellet Grills, are sold in the United States through a network of authorized dealers. These authorized dealers have been approved by WTL after meeting certain requirements.
The benefits of purchasing WTL products directly from WTL or from one of our authorized dealers are that you are guaranteed to be purchasing authentic WTL products and you gain the full benefit of WTL’s product warranty. WTL does not extend this warranty to products purchased from unauthorized dealers.
WTL products are sometimes sold by companies that are not authorized dealers. Due to the nature of the goods sold by unauthorized dealers and their business practices, products sold by unauthorized dealers are not entitled to WTL warranty coverage. We continually employ our best efforts to prohibit these companies from selling our products. However, despite our best efforts, many unauthorized dealers continue to attempt to sell our products.
Amazon, Walmart.com and other national retailers are Authorized Dealers of WTL products. However, no reseller on these platforms is an authorized dealer. Please check and make sure that you are purchasing our products directly from Amazon, Walmart, etc. In the case of Amazon, the product listing will say “Shipped and Sold by Amazon.” If this is not stated, then you are purchasing from an unauthorized dealer and as such, you will be purchasing a product that will not carry the WTL warranty.
To date we have identified the following companies who are listing or have attempted to sell WTL products, but are not Authorized Dealers: